Paul helped us tremendously when it came to laying a Victorian mosaic pattern in our porch. He was the most competitive price locally which was fortunate as his advice and experience guided us into finishing it off to a higher standard. We have since returned to organise tiles for our bathroom and i have no hesitation in driving from Durham to buy tiles from this centre.
Mrs J Snowball
This is the second time our family have used this company ,after been recommended to us through friends.We have also gone on to recommend this company to friends who have also recommended to others. The service you get is superb from start to finish. Paul the owner ,works with you with your requirements and his ideas. He also looks for excellent value and price when ordering your goods. The quality of the work is to an exceptional high standard, where Paul insists that no money is handed over until you are satisfied with the work that has been carried out. After sales are good too, where maybe something needs to be adjusted.
We are about to change our bathroom this year and won’t go any where else, no need to.
Thank you again to Paul and his team.
BRIAN & PATRICIA
We required tiles for bathroom change. Went to Newcastle showroom where we received excellent advice & help from the staff who were only too happy to show & explain any queries we had.
Patricia & Brian.
p.s. the tiles look brilliant.
I have employed their services many times because the service before, during and after the work is first class and you feel that your needs come first. Both Paul and his father in law are fantastic human beings and i cannot speak highly enough of this company.
I recently discovered this store and was very pleased to find exactly what I had been looking for for a while. I can honestly say I have not had such brilliant service anywhere. Andrew was extremely helpful, friendly and certainly went the extra mile for me.He was prompt to contact me with updates about delivery issues. I would recommend this store without hesitation.
We have recently moved to the area and found this company through a recommendation. We looked carefully at the quality and costs of the bathroom fittings and tiles and found them to be very competitive. These were complemented by the excellent service we received and the knowledge of the staff in making recommendations for us. Adirian in particular was extremely helpful in choosing designs and in arranging swift delivery’s. We would highly recommend this company to those seeking wall and floor tiles and bathroom equipment
First class customer service very good selection of tiles highly recommended.
In need of only a few tiles for two sink splashbacks we visited several tile showrooms in the local area and found Wall and Floor Tiles Ltd to be so helpful and friendly. Going beyond the service you expect we found exactly what we needed, and even got the tiles cut to perfection – saving us time and a headache! The showroom was great with some beautiful tiles on offer. I would highly recommend to anyone.
Paul is so helpful and is a person of immense integrity, he has excellent products and having made some reorganising of our bathroom he supplied the tiles we required to complete the flooring, at a cost which was a great surprise because it was so reasonable. We are delighted with the service we received and only regret not finding his Showroom sooner. We recommend him highly.
After much shopping around I found Wall and Floor Tiles to be the best showroom for selection, display and overall advice. The staff really do make it their business to help and show a great of interest. The tiles which I bought for my bathroom look amazing. I definitely recommend anyone who is looking for a quality tiles from a company who is passionate about their products to look no further.
Lynne and Vic Deanes
We were recommended to go to Wall and Floor Tiles and were not disappointed. We had a bathroom and en-suite to fully tile, the choices at the showroom were excellent. The help and guidance of Paul the owner in relation to design and choice of tiles was superb. He continued to provide invaluable help and guidance throughout the project, the result is two bathrooms with the WOW factor.
We will definitely be repeat customers and have no hesitation whatsoever in recommending Wall and Floor tiles.
Lynne and Vic
I found them Very helpful, patient and friendly, I couldn’t have done the bathroom without them.
Paul, the owner, was extremely helpful when we visited the showroom to discuss the requirements for the bathroom we were remodelling. He was professional and very easy to get on with throughout the whole process. He was also very good at keeping us updated on how things were going. The craftsmen who carried out the actual work, all recommended by him, were absolutely first class and we are delighted with the end result.
It was more than Wall & Floor Tiles having just what we wanted but the invaluable advice, tips and practical help from Paul that gave me the confidence to lay complex floor tiles in our front door lobby, not least using ‘No Ply’ the only base that should be ever for tiles. Can’t recommend him highly enough
barbara and ron codling
Many thanks to Paul and his team for the excellent job they did fitting our bathroom.Paul was very helpful and patient throughout the planning stage making sure we got exactly what we wanted.
The fitting of the bathroom went smoothly and all the tradesmen were superb and very professional.The job was completed on time and on budget.
We would not hesitate to recommend this company to anyone considering updating their bathroom.
The room we were changing was a small cloakroom. Paul made the whole process of choosing the tiles very easy with his help and advice which prevented mistakes in our choices as we were able to take samples home. We ended up with tiles and border that made the room look larger and we were delighted with it. Even when we needed more border tiles halfway through the job due to our calculation error Paul was able to have them delivered within 2 hours.Cannot praise Paul and his staff enough and would highly recommend them.
Ken and Elaine Vickers
We had our bathroom done last September and Paul’s advice, patience and attention to detail were second to none. We are so delighted with the finished product that now we are updating the kitchen he was our first port of call for the floor and wall tiles. Once again the help and advice we received were excellent and we made our choice very quickly. We cannot recommend Paul and his staff highly enough. Excellent.
Keith & carol
We had our family bathroom completely refurbished by Paul and his team and we were delighted with the finished results.The help and advice given by Paul can not be overstated enough.We used the craftsmen,recommended by Paul and the finished results are reflected in high quality of their workmanship. We would have no hesitation in recommending this company to any one considering fitting out a bathroom. An outstanding product range and outstanding service.
Gill and John Mason
We found Paul by a recommendation from a friend, and we were not disappointed.
He is very friendly and easy to talk to, we were on a budget but wanted the best job possible, I have to say the quality of the tiles are far more superior to any we have looked at elsewhere.
Paul helped us to design our family bathroom and gave us so much inspiration.
The finished job is amazing.
I would whole heartedly recommend Paul and his team for any job big or small in the future .
5 star service can not be beaten on, choice, design, quality, price and professionalism.
Brilliant service from the greeting to the delivery.
Thank you so much
David and Kath Slater
Came highly recommended. We had a cloakroom refitted first and were so impressed we had our main bathroom and a new ensuite done as well!
Quality products, quality service and the plumber and tiler were excellent.
Paul is very helpful and has a very good showroom with plenty of choice.
We are more than happy for choosing Wall & Floor Tiles to completely renovate our shower room. Throughout the project period we were given excellent advice by Paul and his team. All the tradesmen were first class, complemented by superb quality tiles and fittings. My wife and I are more than happy with the end result – very happy in fact! As a disabled person with mobility problems the new shower layout is definitely easier and safer to use.
PS Paul was kind enough to mention the VAT exemption scheme for all work carried out for disability related projects.
Many thanks again for the quality of service.
Mike and Denise.
Found Paul very helpfull great choice of tiles, bathrooms look amazing . Would definitely use them again.
Lisa and Ian
We found Paul and the showroom incredibly helpful in selecting our tiles. Paul helped us narrow down what we wanted from his vast selection while applying no pressure at all, He also helped with advice on the preparation and even put us in contact with a tiler.
All in all we are very satisfied customers with a stunning looking top quality bathroom.
Lisa and Ian
Dot and Richard Ripley
We have recently had a full bathroom re fit organised by Paul and fitted by his team. Paul was very helpful in assisting us in choosing our products.
All of the products are of a good quality and the tiles he supplied us with are lovely and have brighten up the bathroom.
The finished job is excellent and the new bathroom looks absolutely gorgeous.
Excellent workmanship neat clean and tidy.
We would highly recommend a visit to Paul’s showroom.
Jean & Jackie
My partner and I purchased a beautiful walk in shower, vanity unit, toilet and some absolutely gorgeous tiles from Paul the owner of this company. Never before when purchasing something so huge (and life changing) and spending so much money have we ever felt so at ease. Paul is a gentleman!! He puts you at ease from the moment you walk into his showroom and will not try to sell you the most expensive item on show but the one that is right for you and your family.
After purchasing the correct fittings we then moved on to tiles, what a selection, and so beautiful, it was so hard to choose, but we decided on some beautiful porcelain tiles with a two panel feature on the shower wall and I have to say the bathroom has been totally transformed from a dated dull room to a room that we are so proud of.
Paul cares, he ensures that everything is delivered when he says it will be delivered. He contacts you throughout the project to make sure you are happy with the work, and should anything go wrong (which it didn’t) we are convinced he would move heaven and earth to ensure it was put right to your satisfaction, he doesn’t just sell it to you he wants you to be happy and satisfied!!
The two brilliant fitters whom we cannot praise enough, as nothing is too much trouble for them, they have completed the best tiling we have ever seen and unlike a lot of workers today actually care about their job and worked from 8am to 8pm to ensure that the project was completed to the timescale that they set at the beginning.
If asked to score both Paul and his fitters we would have no hesitation in giving both 100%.
If you needed to ask any further questions, or require further clarification please ask Paul for our number and we would gladly put your mind at ease as this has been a great experience from start to finish.
I dealt with Paul at the Washington showroom. We found the tiles we wanted, they were delivered to our door at the time arranged. Now fitted and look excellent. Paul gave advice that we ensured the tiler followed for a great finish. Paul was very helpful and when we needed a few tiles more, had the warehouse searched and found what was required within minutes. We are pleased with the service and care taken with our order. Would recommend this company if you want tiles and helpful advice.
Jacqui & Kevin
This company deserves full marks for both the quality of their products and for consistently providing an excellent customer service. We wouldn’t hesitate to recommend them and can’t thank Paul enough for his patience and professional advice. The 40 minutes he spent offering up different tile combinations to ensue the perfect finish was priceless to us. Thank you!
Sheila and Ray Wilson
This is a first.We have never before submitted testimonials for companies with which we have dealt but we are making an exception for this Company.
We met Paul at the Washington branch and were extremely impressed by his professional and courteous manner. We didn`t really know what we were looking for but as is so often the case `we would know it when we saw it`. Sadly, in so many places, indecision is not welcomed but Paul gave us impartial , helpful advice and made suggestions we would not have thought about.
What a pleasant change…..there was no pressure to buy, no pressure to make a quick decision. Paul allowed us time, space and more importantly gave us advice not `sales talk.`
The tiles we chose were fitted by another Paul and look absolutely lovely.
We recommended this company to our daughter who has since used them on two separate occasions. we would have no hesitation in recommending Wall and Floor Tiles Ltd to anyone looking for a company who put the customer first and whose quality products and service speak for themselves.
Cheryl & Paul
Thank you Paul for making Our Dream of having a beautiful bathroom a reality.The advise we received from choosing the Bathroom Suite and Tiles was excellent with no sales pressure whatsoever.We must give a special mention and a big Thank you too Alan the Tiler and Kristian the Plumber they are a real asset too your business Paul, there standard of workmanship was excellent. I would not hesitate recommending Paul and the fitters We are sure your business will go from strength to strength if everybody receives the excellent service and workmanship that we have received.
Maureen and Brian Alldred
Just had a second room tiled and this time we opted for Paul’s own tiler Alan. Really pleased with the outcome and were happy to be guided by Alan’s suggestions for the layout which was something we hadn’t thought of but were pleased with the result. As before when we selected the tiles we were given great advice by Paul and great customer service throughout. Alan the tiler was also very friendly helpful and proffesional. Would not go anywhere else for further jobs.
Stuart and Carol Irwin
We are absolutely delighted with our beautiful new en-suite which has recently been fitted by Paul and his incredible team. I can’t praise their professionalism and skill highly enough and they have utterly transformed our tired and dated room to a very beautiful and relaxing place which now looks like a 5-star hotel. The tiles – expertly fitted by Alan – are incredible, and the plumbing and electrical work done by Kristian and Jonny was completed quickly and efficiently to an extremely high standard. We wouldn’t hesitate to use them again and would highly recommend them to anyone. The products are first class and were delivered on time. Paul spent a very long time with us giving his guidance and helpful advice, which we truly appreciate as we didn’t really know where to start! How refreshing it is to find a company who listens to you and guides you every step of the way so that you achieve exactly the look you wanted – all with a very friendly and positive attitude. We are 100% happy. Many, many thanks.
I am notoriously the fussiest customer on the block, especially when it comes to tiles. But after trailing EVERY tile shop in Newcastle and around a friend told me about Wall and Floor Tiles. As soon as we went in the showroom i could tell that the tiles were far superior quality than anything we had looked at. Initially we saw Roy, who was really helpful and knew his stuff about the products he was selling (not one of the other tile shops had bothered to educate their staff on the products). However due to my super fussy nature i found my decor tile but not the others at Newcastle. Roy told me about the Washington branch so we got in the car and drove over. There is literally hundreds of tiles between the two shops and Paul spent over an hour with me deciding which tiles to go for and making alternate suggestions once he had the idea of what i wanted. This tile shop have such an extensive range i know that i could easily do a budget bathroom or something very top end without ever going elsewhere. Paul even recommended their tiler Alan who is an amazing tiler and has gone above and beyond at every opportunity, making sure that we were happy every step of the way. The finish on our bathroom is so far beyond our expectations as the whole team have made suggestions along the way that has resulted in a 5 star bathroom! I cant recommend these guys enough.
We recently refurbished a bungalow and had been searching for tiles. We came across the tiles we wanted for our chimney breast and further purchased kitchen floor tiles, ensuite tiles and shower room tiles. We found Pauls knowledge and customer service
excellent he is very helpful and has a variety of ranges of tiles. I would highly recommend and have recommended wall & floor tiles ltd to friends and family.
Thanks once again for all your help Paul.
Ian and Kathy McLean
We would both like to thank Alan, Kristian, Johny and Mel for the perfect job they have done on our new bathroom. It is everything and more that we wanted. The skill and amount of time and care that was taken to make it perfect was second to none.
However, none of this would have been possible if it wasn’t for Paul who advised and directed us to the best products to purchase for the bathroom of our dreams.
We wish them all the very best for the future.
Kath and Tony Baker
We are really delighted with the work done by Paul and his team. From the outset it was apparent that Paul was determined to provide us with the best bathroom possible and his attention to detail was excellent. We have a splendid bathroom and have been extremely pleased with the professional and positive approach shown by Paul, and his team of Christian,Dave and Jonny. Well done guys for all the work and bringing the job in on estimate. We would have no hesitation in recommending the team to friends and colleagues. 4 December 2015
After several visits to Paul’s showroom to get ideas for our bathroom and also visiting other bathroom fitters/suppliers for over 2 years – yes we are that fussy – we felt Wall and Floors Tiles were the best to do our bathroom. Paul gave us some really good ideas and suggestions without being pushy at all and did not even suggest coming to look at the job until we asked if they could come out to our home to quote for the work. Paul is a perfectionist and once the job started the tiler – Dave, Plumber – Kristian and Jonny the electrician all worked to a very high standard and worked so well together as a team. Now that the work is complete we are incredibly happy with EVERY aspect of the job, quality of workmanship, materials and after service etc!!!
We are very VERY hard to please and can truly say we can only give the highest of praise to this company. AAA***
We went to this company for a complete revamp of our bathroom as we were so pleased with the work they had done in our Kitchen. Despite initial reservations as to whether a modern look would work in a Victorian house, I was guided by Paul and now that the work is complete I could not be happier. The bathroom looks amazing and I have had lots of positive comments from friends and family. The quality of the tiling was first class, thanks to Alan whom Paul uses.
Since completion Paul has called twice to make sure everything is okay. It is so nice to use a company whom pride themselves in doing a good job and believe in going that extra step to ensure that the customer is happy.
Called in this morning looking for a match to a floor tile that had been broken , as they have been down about 7/8 years we know we won’t get a match but something similar would do . Been to several of the big names and frankly they had no interest in helping , as soon as we walked in to your shop we were greeted by a lovely man who went out of his way to help , he found us a almost perfect match within minutes . What a fantastic change getting excellent customer care is very rare these days . We have decided if we need tiles in the future we will only buy from you . Well done
John D Vincent
We recently refurbished our bathroom and covered a lot of ground in the North East before finding our way to Paul’s showroom in Washington. There we received all the advice and help we could have wished for.
Many thanks to Paul for guiding us to the right products.The job is now complete and the tiles in particular look great.
J and J Vincent
Called into shop by chance and so happy that I did,Paul the owner was so helpful and knowledgeable without putting me under any pressure to buy.The range is extensive and of good quality and price.
Regardless of if you want a box of tiles or a full bathroom refit look no further than Wall and Floor tiles I promise you will not be disappointed.
Chris and Denise
We very rarely submit testimonials simply because we very rarely get work done which is faultless. There is always an exception and in this case it is Paul and his highly professional team who have just completed a full renovation of our bathroom.
From the moment we met Paul at his Washington showroom we just knew we would be buying our tiles from him, the extensive displays of high quality tiles was indeed impressive as was Paul’s knowledge and above all his patience as he helped us choose everything for our bathroom from Tiles to Taps and everything in between.
He then set his team to work (Alan the Tiler) (Kristian the Plumber ) and (Johnny the Electrician ) who we can highly recommend for their superb workmanship in their own fields.The end result is a new bathroom which we are absolutely delighted with .
A huge thank you to you all and for anyone reading this make sure you pay a visit to Paul’s showroom at Washington, you will not be disappointed.
thank you so much to paul and his team for the excellent job they did on our bathroom. lovely tiles on wall and floor beautiful fixtures and fittings paul was a great help in choosing our perfect bathroom
We bought a house in October last year and needed tiles for the kitchen/hallway. Paul-owner- was great. We got to take a sample home, which made a huge difference and the choice was fab. Direct delivery organised too(but we did have a lot of tiles being delivered- 3 pallets worth). Great advice and fantastic customer service. alan(tiler)- recommended by Paul, then spent 1 week in a freezing cold house and the result is great. Just about to refurb the bathroom and going back to the shop in Washington to choose our tiles….as simple as that!
Firstly, it took us a while of researching who was to do both of our bathrooms so turned to Facebook to ask if anyone knew of any trustworthy Bathroom fitters as did not want to be a victim of shoddy workmanship. I did receive a response from a guy recommending Kristian Lloyd (Plumbing Engineer) whom i contacted and received a call back very quickly followed by a visit to our house from him. From that moment on we were sold by his simple approach as to how the process runs which starts initially with Wall and Floor Tiles from Washington headed up by Paul the owner. Paul’s knowledge and experience is of paramount importance as he has come across every possible situation from what to choose, what matches what etc etc.
I personally steer well clear of pressure sales and one can be assured there is no sign of this whatsoever.
The Supply of all equipment from Tiles to taps is arranged with Paul and the work in the home is carried out by Kristian (Plumbing) and Dave (Tiler) Great guys who can be trusted massively. They had the key to out house for around 2 weeks so we went about our business whilst they simply got the job done.
I cannot stress who trustworthy these guys are and the quality of the finished job is something special for sure. We were delighted and in addition anyone is sees the job are wowed. Whats not to like……….
We had looked for tiles at various places and finally found the ones we wanted at Wall & Floor tiles in Washington. Paul and the rest of the staff there were great. Extremely friendly and knowledgeable who offered advice on what we would but more importantly wouldn’t need. Paul and the team researched and found a solution for a potentially difficult issue we had around lino flooring and followed up with us to ensure that the solution they found would meet our needs.
They delivered and unloaded the tiles when they said they would and explained what everything was and what it would be needed for.
The tiler they recommended (Paul Harris) was great as well. Clean, punctual and a first class tiler – absolutely someone i would recommend to anyone wanting tiling done.
I would 100% use Wall and Floor tiles again along with their tiler – First Class job !!
Had previously looked at a few other tile places but found what we wanted at the Washington branch at a reasonable price. Staff very helpful. Special mention to Mal for his patience and suggestions.
Paul and his team fitted our bathroom back in October, and i would definitely recommend this company, Paul always had time for me and helped me pick out exactly what i wanted for my bathroom and the correct tiles. He kept me updated if any problems and the guys he recommend were great (Dave, Kristian and Jonny)they did a great job and very reliable and trust worthy.
I have had no problems with my bathroom so far and hopefully it will stay that way.
Shelagh & Alan
We had previously brought tiles some years ago from Wall & Floor Tile Ltd, so when we decided to update our bathroom we looked around various tile suppliers then went to Paul’s showroom where we received all the help and advice we could have wished for, his attention to every detail was well appreciated. His team of Kristian the plumber, Alan the tiler and Johnny the electrician who were all very professional and our bathroom now a shower room looks amazing in no small way due to the work of Alan who is such a highly skilled craftsman.
We also had the downstairs cloaks refurbished with the same excellent results.
Anyone thinking of this type of work would be well advised to visit Paul’s showroom where you will not be disappointed.
We’ve just had our old and shabby bathroom transformed by Paul and his team into something you would expect to see in a hotel. I am so indecisive ,but with Pauls expert guidance and endless patience he has helped me chose a bathroom thats both functional and aesthetically pleasing.
The team Paul uses are professional and friendly, nothing is a problem to them.
I cannot recommend this company enough and i have to say its the best aftersale service ive ever encountered. The thing that sets them apart from other firms is that Paul genuinely cares that you are 100% satisfied with your bathroom . Highly recommended
Replaced our en-suite toilet an shower, which was more like a small cupboard. Using Paul’s expert guidance, patience and advice the room was enlarged and transformed into a modern en-suite fit for a 5 star hotel. Paul and his team were excellent throughout the whole process from start to finish and ensured at all times that we were completely satisfied with the finished product. The quality of the products used throughout were of a very high standard and the care taken by Paul ensured that not only would I recommend him to others but have already done so and that recommendation has been taken with similar satisfaction.
Jean & Ken Briscoe
It is a year since Paul and his team modernised our cloakroom and we said then we couldn’t wait to have our bathroom up dated. It is now finished and is everything we wished for.
Paul organised the team and advised and recommended everything from shower heads and screen, furniture and tiles. We couldn’t have completed without his advice.
Alan,the tiler, is committed and dedicated and his work is second to none.
Rob, the plumber, was ready to advise and had worked with Alan many times. They made a good team.
Jonnie ,the electrician, completed the team and installed lighting, extractor fan and cabinet.
We would recommend Walls and Floor Tiles Ltd. without any hesitation.
Jean and Ken Briscoe
Great selection of good quality tiles.
We bought floor and wall tiles for our bathroom.
Make sure you have a chat with the staff when buying the tiles as you may get some interesting ideas how to arrange those.
Les and Christine Landells
Last year we had our bathroom modernised and had excellent advice and information from Paul Shaw. His efficiency ensured we were delighted with the end result. This year we had no hesitation in returning to Paul to have our en suite and small toilet updated. Paul has great vision and uses his experience to guide through choice of tiles, (we found he had the best choice for our needs) bathroom fittings and furniture. We expected to be pleased with the changes, and were not disappointed. It would be remiss not to mention Darryl and Macauley who did all the tiling, plumbing etc and all to a very high standard. They could not be faulted.
We would have no hesitation in recommending their services.
Les and Christine
Whilst searching for tiles for our bathroom we visited quite a few showrooms and looked at hundreds of tiles but nothing appealed to our taste and then we visited W&F Tiles. Paul was immensely helpful and immediately pointed us in the right direction for our bathroom scheme and layout. The tiles we purchased are perfect and we are delighted with our refurbished bathroom. We would highly recommend Paul and W&F Tiles to anyone looking for advice and a great choice of tiles. Thanks Paul for all of your help.
Highly recommend using Wall and Floor Tiles for any bathroom installation. Fantastic service, top quality products, lovely range of tiles and the installers did an excellent job. I would use them again anytime.
We’ve just had a new bathroom fitted and it’s fabulous! Wall and floor tiles supplied our beautiful wall tiles. I think I must have visited almost every tile shop in the north east before I stumbled across this amazing store. Paul was very helpful and very informative about the products he was selling. I hadn’t been in a tile store with so much to choose from, I really was spoilt for choice….. thank you Paul for all your help and I’ll definitely be back when I do my kitchen!
Paul was extremely helpful, we only wanted two tiles but were looking for something a bit different. They definitely sell tiles that you don’t normally see. Service and advice was second to none. Highly recommend this firm.